Refund policy

1. Before activation

If a payment is completed but the eSIM or plan is not delivered correctly, the customer may contact Airpass.swiss for review and support. If the service cannot be delivered, a refund or appropriate corrective action may be provided.

2. After activation

Once an eSIM has been delivered and activated, refunds are generally not available for used, partially used, or expired data plans, except where required by law or where a verified technical issue prevented the service from working as intended.

3. Failed or duplicated payments

If a transaction fails, is duplicated, or the customer believes they were charged incorrectly, they should contact Airpass.swiss as soon as possible with the transaction reference and purchase details. Each case will be reviewed individually.

4. How to request support

5. Response handling

Airpass.swiss reviews support and refund-related requests as quickly as possible and may request additional information to verify payment status, service delivery, or device compatibility before issuing a final decision.